• High Stakes Casino.co.uk - Frequently Asked Questions (FAQ)

General Casino Gaming Questions

What casino games does High Stakes Casino.co.uk offer?

What happens if I am suddenly disconnected from the casino?

I got a System Message saying "Game Mode Error". Why was that?

I've placed my bet but I'm not happy with it. How can I modify it?

I ran out of Demo Fun Money. How can I get more?

Where can I find complete detailed instructions on the various casino games?

Technical Questions

What do I have to do in order to play at High Stakes Casino.co.uk?

How long is the download process?

What are the minimum system requirements for running the internet casino software?
 

Money Questions

How do I make a deposit into my high stakes casino account?

How long does it take to process my deposit?

How do I cash out my winnings?

How long does it take to receive my winnings?

How safe is it to use my credit card online, and how do I make a deposit using my credit card?

I submitted a deposit but my balance has not changed. What should I do?

In order to play at High Stakes Casino.co.uk, you must first download and run the software. You can easily do this by following our step-by-step Quick Start, which describes in detail how to install the online casino software. You can also click on the 'Download Software' button at the top of our home page to download the casino software.

The casino software is compressed to about 15 MB, and will vary greatly depending on the speed of your modem and internet connection. Having the casino software downloaded to your computer gives you a much more stable and exciting game play. The game graphics are beautifully rendered and are intended to create the atmosphere of a real casino and give you a sense of actually being in a casino. Also, since the graphics and games modules are already installed on your computer, only small packets of data are transferred between your computer and our servers. For more information on downloading the casino software refer to our Quick Start.

The casino software's minimum requirements are: Pentium 133Mhz, 8 MB of hard disk space, 16 MB of RAM with either Windows 98, 2000, ME, XP or NT operating systems. For the most enjoyable online casino gaming experience set your screen resolution to 800X600 or higher and set the screen colors to High Color (16 bit) or more. If you are using a resolution of 640X480, you might consider hiding your Taskbar. You can do this by right click on the Taskbar, select "Properties" and then put a checkmark on the "Auto hide" checkbox.

In order to make a deposit into your high stakes casino account, first register as a User by clicking on 'Create User' in the Casino Software, and open an account. You can refer to our Quick Start section for detailed instructions on downloading and installing the casino software.

Once you have a Username and Password you are ready to deposit money into your casino account and increase your balance.
 

Once you are in the "Lobby" press on "Cashier" in the left corner of the screen.

 
Select your preferred deposit method.
 

At High Stakes Casino.co.uk we use the latest encryption and protection methods, to assure that your monetary actions and information are completely secure. Submitting credit card information and performing money transfer actions are as safe as performing them from your local bank branch.

Deposits made using Credit cards, Neteller, and Prepaid ATM are usually added to your balance straight away.

Wire Transfer deposits usually take 2-3 business days to arrive at our bank. Your casino account will be credited upon our bank's receipt of the transfer.

If, for any reason, your request has not been approved after the time periods specified above, please contact us at: support@customer-services.org

In order to cash out money from your casino account you must first log in to your account using your Username and Password. You can withdraw money by following these steps:

1. Start the casino program.
2. Enter your Username and Password in the "Play for Real" login screen.
3. Once you're in the Lobby press on the "Cashier" in the left corner of the screen. Then select "Withdraw".
   Select your preferred withdrawal method.
4. Enter your desired sum and click on the "SUBMIT" button.

The sum will be sent to you via your choice of Check, Wire Transfer or Neteller.

If you choose Wire Transfer, please make sure you have your bank details ready so that you can quickly fill them in their corresponding fields.

All withdrawal requests are processed in two (2) to five (5) business days from their request date.

The minimum amount for a Wire Transfer Cash withdrawal is $100, and $50 for a check withdrawal. If you have requested to withdraw an amount lower than these minimum amounts, we will not be able to process the requested withdrawal.  We request that you allow 3-4 weeks for the delivery of your check to the address submitted by you during registration. If your address has changed, please notify us immediately.

A WIRE TRANSFER is an electronic transfer of funds from our Bank Account to yours. It usually takes up to five (5) business days for the funds to settle in your bank account after your withdrawal request has been processed. We charge $35 for Wire Transfers. If you choose Wire Transfer, please make sure you have your bank details ready so that you can let us know where to send your payment.

Neteller - If you have deposited funds to your account using only the Neteller method, then your withdrawals can be credited back directly to your Neteller account. Withdrawing through Neteller is free, simple and fast.

For your protection and security we occasionally ask for your authorization in order to process your withdrawals. Also, we may ask you to verify and sign a list of your deposits to your account.

Please make sure that all the information you submitted is accurate, up-to-date and complete, so that we can process your withdrawal request quickly and without delays.

We reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

If you still have any questions or comments about withdrawals, deposits or any other matter, please send them to: support@customer-services.org. We guarantee a prompt reply to any of your questions.

Withdrawal requests are processed within 5 business days. You will be notified by email when your withdrawal request is approved.  You will be notified by email if your withdrawal request has been rejected.

Check requests take up to 4 weeks to arrive, since they are sent from abroad. Wire Transfer requests usually take no more than 5 business days until the sum you requested is in your bank account. Neteller requests that have been approved take no more than a few hours.

If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support staff at: support@customer-services.org

Our secure online credit card system is fast, user friendly, and completely secure. For maximum security, all communications between your computer and the casino server are encrypted using SSL technology (Secure Socket Layer), which is the most widely accepted way of protecting data on the Internet. SSL encryption is used by banks and other institutions with the highest need for secure data transmissions. In order to make a deposit you must first register your Username and Password. For a detailed explanation select Quick Start.

Deposits made using Credit cards, Neteller, and PrePaid ATM are usually added to your balance within seconds. If your deposit was rejected you will receive a corresponding message in your browser. If you are experiencing further problems or if you are not receiving an error message please contact our support staff at: support@customer-services.org

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